Stag Do T-Shirts.com, Part of Personal Printing Group Ltd

Westonbirt Close, Kenilworth, Warwickshire
CV8 2PL, United Kingdom
Tel: 0333 303 1002
hello@stagdotshirts.com

Frequently Asked Questions

Please read our FAQ before sending us a message.

I need to cancel my order

If for some reason you need to cancel your order, then get in touch with us as soon as possible. If your order has already begun printing then you will be charged for what’s already been processed. Either call 0333 303 1002 or email hello@stagdotshirts.com

I need to amend or add products to my order

If for some reason you need to amend or add an item to your order, maybe a spelling mistake or you have missed someone off the list, then please get in touch with us as soon as possible. You will be charged for the additional garments. Either call 0333 303 1002 or email hello@stagdotshirts.com

How long will it take for my order to arrive?

We offer two delivery options at the point that your order is placed.

Our standard service is 5 working days at a cost of £5.99 or FOC if you spend over £100

Our premium service is 48 hours at a cost of £19.99.
ℹ Order before 3pm or this is counted as next working day. Working Days Only.

I need my products ASAP, what can I do?

We already offer a 48 hour delivery option. If you have already placed your order with standard delivery, then please get in touch and we can upgrade your delivery option for an additional cost of £14 (the difference between the two delivery options). If you qualified for FREE standard delivery, then the additional cost will be £19.99. ℹ Order before 3pm or this is counted as next working day. Working Days Only.

If you haven’t ordered your products yet and you need them sooner, then please get in touch and we will see if we can accommodate your request. Please note that there will be additional charges associated with this service.

In both cases, please call 0333 303 1002 or email hello@stagdotshirts.com

I have forgotten my password or can’t login to my account

If you have forgotten your password, please click here to re-set it. If you are still having issues, please email hello@stagdotshirts.com

My order hasn't arrived yet / Track my delivery

We’re sorry to hear that your order hasn’t arrived yet. You will have received a tracking number when your order was dispatched. Please click here to track your delivery. If you are still having issues or your order isn’t appearing, please email hello@stagdotshirts.com

I’ve received my order but it is incorrect or damaged

We are sorry to hear that your order isn’t as expected. Get in touch with us as soon as possible with your order details and the issue. Either call 0333 303 1002 or email hello@stagdotshirts.com

What if I want a special print or font?

If there is a special image that you would like printing or a specific font that isn’t on the site then we can probably fulfil this for you. There will be an extra handling charge for this service. To get in touch with us regarding your request, either call 0333 303 1002 or email hello@stagdotshirts.com

I haven't received an order acknowledgement yet

Sometimes it can take up to an hour or so to receive an order acknowledgement email. However in the mean time, please check your spam and or junk folder as it may be in there. If after a couple of hours you still don’t have it, please email hello@stagdotshirts.com

Why hasn't my order been accepted?

There are a number of reasons why your order may not have been accepted, usually to do with your card payment provider. Please either try again using a different payment method (such as PayPal). If this still doesn’t work, please email hello@stagdotshirts.com

How do I wash/care for my product(s)?

We recommend that you turn your garments inside out before washing. Do not wash in a hot wash (Over 40 degrees) and do not tumble dry your items. All of which will give your garment(s) the longest possible life.

Send us an email

Customer Care and Order Processing Hours

Monday09:00 – 17:00
Tuesday09:00 – 17:00
Wednesday09:00 – 17:00
Thursday09:00 – 17:00
Friday09:00 – 17:00
SaturdayCLOSED
SundayCLOSED